If your Klein side scan sonar system requires servicing or repair, please follow the step-by-step process below to ensure a smooth and efficient return and repair experience.
Step 1: Submit a Repair Request
Start by contacting our support team to report the issue and request a repair using the designated form. Please provide a brief description of the problem, including:
- Model number and serial number of the sonar system
- A description of the issue encountered
- Contact information (email and phone number)
Step 2: Receive a Quotation for Evaluation
Once your request is received, Klein will review the information and provide a quotation for the initial evaluation of your system. This evaluation is necessary to diagnose the issue and determine the scope of repairs needed.
Step 3: Confirm the Evaluation Order
To proceed, you must approve the evaluation by either:
- Issuing a Purchase Order (PO), or
- Providing an email confirmation authorizing the evaluation
This approval is required before any system can be shipped to Klein.
Step 4: Obtain RMA Authorization
Upon receipt of your PO or confirmation, Klein will issue an RMA (Return Material Authorization) which includes:
- Your unique RMA number
- Delivery address for shipment
- Relevant customs information for international returns
Important: Do not ship the system without an RMA number.
Step 5: Ship Your System
Once you have received the RMA documentation, ship your system to Klein’s repair facility. Be sure to:
- Reference the RMA number clearly on the shipping label and paperwork
- Use appropriate packaging to protect the equipment during transit
- Include any relevant documentation (PO, packing list, etc.)
Step 6: Repair Quotation and Approval
After the system is received and evaluated:
- Klein will issue a detailed repair quotation based on the evaluation findings.
- Repairs will not commence until you issue a PO or email confirmation for the repair work.
Final Notes
- Evaluation and repair charges are separate and must be approved individually.
- Turnaround times may vary depending on system condition and parts availability.
- For assistance, contact our support team here [link].
If you have any further questions about the repair process, please don’t hesitate to reach out. We’re here to help!